FAQ

1. What is your delivery time?

We usually deliver orders within 3–7 working days depending on your location. Metro cities may receive orders faster.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) on most orders. You can also choose prepaid and get extra discounts (if applicable).

3. Is prepaid payment safe on your website?

Absolutely. All payments are processed through secure payment gateways ensuring your data and transactions are fully protected.

4. Do you offer any discount on prepaid orders?

Yes! We offer up to 5% discount on prepaid orders to encourage safe and faster transactions.

5. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS/Email to track your order in real time.

6. What if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please contact us within 24–48 hours with photos, and we will resolve it quickly.

7. What is your return or replacement policy?

We offer easy replacements (if applicable). Please check the product page for specific return eligibility.

8. Do you deliver all over India?

Yes, we deliver pan India, including Tier 2 and Tier 3 cities.

9. Can I cancel my order?

Yes, you can cancel your order before it is shipped. Once shipped, cancellation may not be possible.

10. How can I contact customer support?

You can contact us via WhatsApp, Email, or Contact Form available on our website. We usually respond within 24 hours.

11. Are your products genuine and high quality?

Yes, we ensure all our products go through quality checks before shipping to provide the best experience.

12. Why should I trust your website?

We are a secure and trusted D2C store with optimized checkout, multiple payment options, and responsive customer support.